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Secondary Test Requirements Chart

Operations Support Job Family 1

Primary Test: UTB-R
UTB Subtests: Spelling, Clerical Speed & Accuracy, Reading Comprehension, Reliability

BA SOUTH TITLES	Secondary Tests
Administrative Representative	DET
Assignment Administrator	FACS-LAC-R
Assignment Technician	FLMC-R**
Bill Production Technician (PA)
Cashier
Circuit Layout Assigner	DET
Computer Attendant
Customer Billing Analyst	DET, BSTPS
Customer Service Clerk	SAT
Database Analyst	DET
Desk Attendant	DET
Directory Compilation Clerk	DET
Dispatching Clerk	DET
ET Coordinator	DET
Exchange Layout Assigner	FLMC-R**
Field Clerk
Facilities Assigner	FLMC-R**
Force Administration Clerk	DET
Force Clerk	DET
Fraud Investigator
General Clerk	DET¹
General Field Clerk
Graphics Illustrator
Key Data Entry Clerk	DET
Management Plan Clerk	DET
Managers Clerk	DET
Message Investigation Center Clerk
Office Clerical Assistant
Office Clerk

BA SOUTH TITLES	Secondary Tests
Operations Clerk	DET
Payroll Analyst	SAT
Plant Records Clerk
RCMAC Clerk	DET
Records Clerk	DET¹
Remittance Clerk	DET
Reports and Records Associate	DET
Reproduction Clerk
Senior Clerk	DET¹
Senior Field Clerk (Not MCT)	SAT¹
Senior Service Analyst	DET¹
Senior Service Analyst-Traffic	DET
Senior Traffic Office Clerk	SAT
Service Analyst
Service Assistant
Service Center Clerk	DET
Service Order Administrator	DET
Service Order Clerk	DET
Service Order Correction Clerk	DET
Sourcing Analyst	DET
Special Clerk (not Circuit Provision Center)	DET¹
Staff Clerk	SAT
Stenographer	SAT
Stenographer Clerk	SAT
Support Systems Attendant
Teller
Translations Administrator	DET
Treasury Clerk
Typist	SAT

Customer Sales and Service Job Family 2

Primary Test: UTB-R
UTB Subtests: Clerical Speed & Accuracy, Reading Comprehension, Persuasiveness, Ambition, Reliability, Social Adjustment

BA SOUTH TITLES	Secondary Tests
Advertising Sales Rep.	SJI-M, CCSI
Alarm Response Center Technician	ARCT-SI
Communications Rep.	CCE-R Sales and Service, Sales and Service SI, SJI-M
Consultant Bilingual	CCE-R Sales and Service Multi, Sales and Service SI
Consultant/Service Rep.	CCE-R Sales and Service, Sales and Service SI , OPI¹
Credit Specialist	CCE-R Sales & Service, TI, OPI
Customer Sales Rep.	CCE-R Sales & Service, Sales & Service SI , SJI-M
Customer Service Rep	CCE-R Sales & Service, Sales & Service SI , CSTA
Directory Advertising Sales Canvasser	SJI-M, CCSI
Directory Negotiation Clerk
Fiber Customer Support Analyst	Fiber Customer Support Analyst SI -R, CIKT
Fiber Customer Support Analyst-Spanish Language Requirement in VA	CIKT, Customer Support Assessment Role Play – Spanish
Fiber Network Technician	Fiber Network Technician SI -R, NIDKT
Maintenance Administrator	CART-M, OPI¹
Materials Service Coordinator
Network Service Coordinator	NACT
Public Communications Sales Rep.	CCE-R Sales & Service, Sales & Service SI, SJI-M
Repair Service Clerk	CART-M, OPI¹
Repair Clerk	DET¹
Repair Service Attendant	DET
Sales Associate	Verizon Plus Retail Sales Consultant/Associate SI
Sales Rep.
Senior Field Clerk (only MCT)	SAT¹
Service Analyst - BANDS
Service Representative	CCE-R Sales & Service, Sales & Service SI, CIT(VCCD only)
Special Clerk - BANDS	DET¹
Staff Clerk - BANDS	SAT
Telephone Canvasser-Business/Res	CCER Sales & Service, TCI(1), OPI(1)
Telemarketing Rep.	CCE-R Sales & Service, TI, OPI (1)

Technical/Craft Job Family 3

Primary Test: UTB-R
UTB Subtests: Number Computation, Spatial Visualization, Reading Comprehension, Ambition, Reliability, Energy

BA SOUTH TITLES	Secondary Tests
Apprentice Technician
Assistant Technician
Automobile Technician	AMKT-R
Automotive Equipment Technician	AMKT-R
Automotive Mechanic	AMKT-R
Building Equipment Mechanic	BMQT-R, REFI
Building Mechanic
Cable Splicing Technician	FOA
Central Office Technician	NSA
Customer Service Administrator	CAAMT, CART-M
Customer Service Agent	CAAMT, CAMT
Facilities Technician
Frame Attendant
Master Automotive Equipment Technician	AMKT-R
Master Building Equipment Mechanic	BMQT-R
Material Equipment Technician	TMC*
Material Systems Technician	TMC*
Network Technician	TMC
Outside Plant Technician
Services Technician
Special Services Technician	TMC
Splicing Technician	FOA
Splicing Technicians Helper
Switching Equipment Technician	TMC
Systems Technician - Radio	NSA
Systems Technician	FOA

Warehouse Job Family 4

Primary Test: UTB-R
UTB Subtests: Clerical Speed & Accuracy, Number Series, Reading Comprehension, Ambition, Reliability, Social Adjustment, People Orientation

BA SOUTH TITLES	Secondary Tests
Coin Box Collector/Coin Telephone Collector
Driver- Heavy Truck
Driver-Light Truck
Driver-Medium Truck
Driver-Tractor Trailer
Materials Handler
Storekeeper
Supplies Attendant
Supply Attendant
Warehouse Attendant

Construction Support Job Family 5

Primary Test: UTB-R
UTB Subtests: Number Computation, Reading Comprehension, Reliability, Social Adjustment

BA SOUTH TITLES	Secondary Tests
Artist	APA
Checker/Architectural Drafter
Conduit Inspector
Drafter	DMC
Engineering Assistant	ESM
Facilities Administrator	DET¹
Special Clerk (Circuit Provision Center)	DET¹

SECONDARY ASSOCIATE TEST ACRONYMS:

ARCT-SI = Alarm Response Center Technician Structured Interview

AMKT-R = Automotive Mechanic Knowledge Test - Revised

ASR Assessment = Account Service Representative Assessment

BMQT-R = Building Maintenance Qualification Test - Revised

BSQT I/BSQT V = Bell System Qualification Test

BSTPS = Basic Skills Test - Problem Solving

CAAMT = Customer Administrator/Agent Mastery test

CAMT = Customer Agent Mastery test

CART M = Customer Assistance Role-play

CAT = Clerical Accounting Test

CCE-R = Revised Customer Contact Evaluation

CCSI = Customer Contact Selection Interview

CCT = Customer Contact Test

CI = Consultant Interview (conducted by hiring dept. or HR)

CIT = The Communication Interpretation Test

CSA = Customer Specialist Assessment (administered by AAI)

CSS-AR = Customer Satisfaction Specialist Accomplishment Record and

Interview (under development)

CST = Call Simulation Test

CSTA = Customer Service Test Assessment (administered by AAI)

DET = Data Entry Test 1A/B

DEST = Data Entry Skills Test 3A/B

DRAFTER MC = Drafter Minicourse (training simulation test)

ESM = Engineering Selection Module

FACS LAC-Revised = Revised Facilities Assignment Control System Loop

Center Minicourse (training simulation test)

KST = Keyboard Skills Test (computer administered job skills test)

MASP = Materiel Attendent Selection Process (written test)

NACT = Network Administration Center Test

OPI = Oral Proficiency Interview (assesses bilingual oral proficiency in either

Spanish, Cantonese, Mandarin, Creole/Haitian French, Japanese,

Korean, Russian, or Portuguese (telephone interview conducted by

vendor)

OSI = Operator Structured Interview

REFI = Real Estate Field Interview (conducted by hiring department)

RSSI - Retail Sales Structured Interview

SJI-M = Situational Judgement Inventory - Marketing (paper-and-pencil

situational judgment test)

SRTA = Special Representative Telephone Assessment (telephone job

simulation test)

SAT = Speed and Accuracy Typing Test (skills test) Used only for positions

requiring typing skills

SI = Structured Interview

TI = Telemarketer Interview

TMC = Technician Minicourse (training simulation test)

FutureLink Services are jointly sponsored by Verizon Communications in the Mid-Atlantic region, the CWA (through the Training Advisory Executive Council) and the IBEW (through the Advisory Council on Career and Life Strategies). The program is available to eligible employees at no cost to them and participation must be off-hours.